Refund policy
Returns & Refunds
We want you to be satisfied with your order. If you are not fully satisfied, you may request a return within 14 days of delivery, subject to the conditions below.
Korea Bath House is operated by Brenko Pte. Ltd. Registration number (UEN): 202551591M.
Eligibility for Returns
- Items must be unopened, unused, and in their original packaging, unless defective.
- For hygiene reasons, exfoliating mitts, soaps, and oils that have been opened or used cannot be returned unless defective.
- Proof of purchase is required.
How to Request a Return
Contact us at hello@koreabathhouse.com with your order number and reason for return. We will provide instructions for returning your item(s).
Return method, postage and fees
Returns are sent by mail or courier. Email us before sending an item to receive the return destination and instructions. Do not send returns to the Singapore contact address without our instructions.
For a change-of-mind return, the customer arranges and pays for return shipping. We recommend a tracked service and retaining proof of postage. For a defective, damaged or incorrect item, we cover the agreed return postage and provide a prepaid label or reimbursement instructions after you contact us.
We do not charge a restocking fee.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 10 calendar days.
Damaged or Incorrect Items
If you received a damaged or incorrect item, contact us within 14 days of delivery at hello@koreabathhouse.com so we can resolve the issue.
These return conditions do not limit mandatory consumer rights, including any applicable cancellation, refund or defective-product rights. Where mandatory law requires reimbursement of the original standard delivery charge or a different refund deadline, those requirements apply.
Contact
For any questions about this Refund Policy, contact us at hello@koreabathhouse.com or 68 Circular Road #02-01, Singapore 049422.
Returns to Seoul, South Korea
Returns are sent to Seoul, South Korea. Contact hello@koreabathhouse.com before sending anything to receive the exact return address and instructions. The Singapore registered contact address is not the return address. For change-of-mind returns, you arrange and pay international return postage to South Korea; the cost varies with the carrier, parcel weight and service and may be higher than domestic postage. For defective, damaged or incorrect items, we cover agreed return postage after you contact us. No restocking fee applies.